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Recently bought 20 sq mtrs of European Engineered Brushed Oiled Oak flooring for our lounge and have just fitted it over last 3 days. I was weary when buying blind but am pleased to say that the floor looks absolutely fantastic. The price and delivery was excellent too! Would I buy again from Nexus - I would consider yes.
- Simon Thomas
The quality of the samples from Nexus Flooring and the service was excellent, we ended up choosing the Double Textured Oak Engineered boards which were quite unique. With the delivery, the driver gave us a call an hour ahead to make sure we were ready for the drop, rather than having to sit at home all day not knowing when it is going to arrive. Overall very happy with the service, price and delivery, and although we haven't installed the flooring in our new loft yet we can already imagine how beautiful it is going to look! ** Dec 2018 update ** The flooring in our loft still looks great over 2 years on and we have recently purchased exactly the same flooring for a new home. Apart from the price which has risen by quite a fair amount we are very satisfied with the quality and service from Nexus Flooring.
- Douglas Cheung
Wood Flooring exceeded my expectations in person, very delighted with the product I bought and the underlay i was recommended. Very concise service. Very satisfied
- jay2 kay
We had a very positive experience with Nexus Flooring team - service, delivery and quality of work were great. The installation process was very smooth thanks to Ben. Highly recommended.
Excellent product. Delivered as promised. Thoroughly recommend.
- Diane Hawkings
Courteous service, quick delivery times, quality product
- James Bentley
Great customer service and fast delivery! Would highly recommend as the products are to a very high quality/standar. Would definitely use again.
- Suzanne Bowler
We have smoked Tabacco herringbone floor in our entrance way and sitting room. It looks great, really smartens up the area. The team at nexus were very helpful and communicative with the delivery.
- Ama & Oatey
We're very happy with the flooring. The only slight issue we had was that when the flooring was delivered, we didn't know that it wouldn't be brought inside. Communication and customer service great. Would recommend.
- Nina Rai
I’ve bought some dark coffee 18mm solid oak flooring yesterday for my front room and I’ve started laying it today. I would like to say the wood is great quality at a responsible price. Also good and friendly customer service with a speedy delivery.
- Luke Green
Great product, easy to fit and looks lovely. The sales staff very helpful and responded to my emails immediately. The delivery on time, driver very polite and helpful. All round good service.
- Jacky faria
Excellent service! Quick to respond to queries, kept me informed on my delivery, will use again!
- Paul Newby
They were really helpful. I needed one more pack of wood floor to finish one of my projects and they straight away delivered. Really glad I did finalised my project in time and all this because they helped me. once again thanks a lot for your professionalism.
- adrian pirvan
Very happy with the great service. Staff were helpful and efficient. The wooden flooring was amazing quality and indeed eye-catching. A good experience throughout.
- Grace Kiremidjian
Great company, good support and service. Will use again.
- Chris Grimwood
From sample selection to placing the order and receiving the delivery the service was exemplary and quick. Great quality and cost effective product too. Perfect. Thank you!
- Tessa Martin
Great help in the store. A manageable range of quality floors to choose from, excellent customer service. Flooring arrived as promised with all the bits required to lay it. No complaints just praise.
- Clare Ludlow
A tremendous range of quality flooring, friendly, experienced staff and most importantly, great value. NexusFlooring is a must for anyone thinking of buying a wooden floor. Highly recommended.
- Ben Brandstaetter
The flooring came as promised on the Wednesday . It looks fantastic. The delivery driver was very helpful and very polite as well overall really happy.
- Catherine Growcott
I'm happy with my purchase from this company. It was easy to contact them by phone as well as by email. My delivery request and query were answered promptly. 5* customer service.
- V Bose
Brilliant service.brilliant flooring. It looks fantastic and the delivery was very professional. Very impressed and will definitely use again in the future.
- Neal Andrews
Absolutely love our Engineered Oak - Thank you !!! Ealing
- Carla Henry
really good quality product for the money you pay. looks amazing into my new flat! definitely will recommend this company !!
- Cristina Alvarez
I have used Nexus flooring to cover all my floors and have been extremely pleased with the engineered wood. The click and fit is very easy to use and so far hasn't expanded to any great degree, so a minimum expansion cap is recommended. I have used solid oak in previous houses and it expanded so much I had to cut around the edge continually. Nexus service was efficient and cordial, and delivery was on time. The price was very competitive . I thoroughly recommend Nexus and will use them again in future.
- Alan Banks
Great floors, expertly manufactured, market beating prices, the only place to get your floors, highly recommend to anyone who wants high quality at a low price!
- Dino Weber
Great service, extremely quick delivery, and the flooring is of a high quality. Would definitely recommend.
- Michael Martin
We had great service from this company very helpful from ordering to delivery !! Great quality oak flooring delivered promptly .very easy to lay and looks stunning .have already recommended friends and family . Claudia
- Claudia Leonard
Customer servise was very good and helpfull. I came to the shop and explained what i want to do, they advised me and explained me everything.I was used their flooring two times. And never had no problems with the products and customer servise was fine. Definitly will buy their product again.
- Paulius Sakalauskas
Very good quality well engineered wood. Good price. Lovely finish on the product and easy to fit. Friendly helpful service happy to help when I needed more product on a deadline. All in all excellent and I would recommend
- Paul Herbert
Easy to deal with, good product delivered exactly on the date I asked for.
- Dave Golding
Great customer experience. Nexus Flooring are honest traders with best wood flooring products and prices in London. We purchased solid oak floors for our new home and could not be happier with the quality and service. You can fill their online form to receive free samples (in our case the sample arrived within 24 hours), but if you want to visit their store all the products are on display so you can easily compare. To top it all, the staff at the store is very knowledgeable and can advise on the different options to try and adjust to your requirements. Floors were delivered exactly on time and as described. We would definitely recommend to anybody without reservation!
- Carlos Jimenez
There is wood flooring for anyone and any budget at Nexus flooring. Spoiled with choices, samples to bring home, friendly and professional staff, reliable delivery. I can but recommend Nexus flooring and am already thinking about the next wood floor I will buy from them!
- Elodie Arduin
Quality wood flooring. Asked a lot of questions, answered promptly and was reassured throughout. Helpful staff, quick delivery and arranged installation. Highly recommended. Thank you Nexus Flooring!
- Mary Bruil
Great service at a competitive price! From placing order to day of delivery couldn't have been better, samples provided, prices competitive & delivered on time. Highly recommended??
- Raja Javed
I have order my free samples from nexus flooring and arrived next day. I was very satisfied with the quality of samples so I have placed my ordered. The Delivery has arrived on time, we have installed the flooring and now looks amazing. Thanks for the free underlay and your level of service and professionalism is excellent. I will recommend you guys to my families and friends.
- hafiz shokuri
We ordered the brushed oiled oak flooring 18mm thick, but about 15% of the floor boards were too deeply brushed for my liking, and about 10% were unusable. I appreciate that the brushing process brings out the grain and this is part of the beauty of this product, and we happily used the deeply brushed boards in amongst the others and it looks great. However about 10% of boards had score marks parallel to the edges of the board and you would have got splinters in your feet if the boards were laid in places where you walk. Some boards also had missing wood filler leaving 1cm+ holes in the boards. The quality of these boards was really poor and we felt these boards were unusable. When I called up to discuss the heavily scored poor quality boards, the after sales team tried to tell me these boards were the same quality as the sample sent (which they clearly were not). They argued that the brushing process brings up the grain, and seemed not to believe me that the quality was so poor. There is a difference between bringing up the grain and leaving a rough surface with parallel score marks and splinters coming off. By this point we were laying the floor in the final room, so we just hid some of the poor quality boards under furniture. We had ordered 10%extra and there was very little wastage, so we didn't need to use too many of these boards. It was clear the company were not a going to replace the poor quality boards without a fight, and we were just over the 14 days to report poor quality buying on-line. They did suggest that we emailed photos of the poor quality boards for their internal quality control, but by that point we just wanted the job finished. I couldn't be bothered getting into a fight with them, and this is where it felt like it was heading. I felt really disappointed with the company after this phone call. There was no offer of an apology or plan set in place for how to resolve the issue. They even tried to argue if the boards were so poor, they would never have been allowed into the country by trading standards. Prior to this call I would have given a Google score of 4 or 5. My previous dealings with the company had all been fine, so I was surprised by the unhelpful attitude of the person I spoke to. The pre-sales support was really good, however after me calling/emailing several times to request an invoice, or written confirmation of my order prior to delivery this was never sent. The order arrived on time and was all correct. If you order the brushed oiled oak I would recommend opening all the boxes and checking the quality. Most of the boxes were excellent, but hidden in the order we several boxes containing the poor quality boards. Some boxes had up to 50% of boards that were deeply scored (not in line with the grain of the wood but parallel to the edges). After saying all this, the end result looks amazing. We just need to keep the furniture in the same place to keep the dodgy boards hidden. I ordered from this company on the basis of their good Google reviews and had never heard of them prior to placing this order. They offer a £10 high street gift voucher to costumers who leave a review.
- Jean Senior
Good quality and affordable prices, order delivered on time and as described.
- Tito Paratico
High quality flooring, easy to install. Excellent delivery service - very helpful. I hope to deal with them again!
- Miguel Roman
After a lot of research and a visit to their showroom we decided to go with Nexus as they had exactly the colour and quality of engineered wood flooring we were looking for and at a good price. Service and delivery spot on. It was fitted last month to our lounge, dining room and hall by our builder as part of a complete house renovation. So far we are delighted with the look and quality of the flooring and our 3 year old Grandaughter gave it a good road test at the weekend!
- Peter Davies
excellent product, great service
- nathan rae
Bought some engineered wood for my lounge. I had specific requirements for delivery, the guys over at Nexus new their stuff, no run around and overall a very pleasant transaction. Flooring is now down and looks fantastic!
- Jay Patel
I bought the most beautiful solid oak flooring for my hall and cannot fault the product. From receiving advise and placing my order to the very quick delivery, the service has been first class and I would certainly have no hesitation in recommending Nexus Flooring.
- Linda White
We purchased our dark walnut floor from Nexus and are very pleased with the overall look and manufacture of the product. The floor has been down for several months, and brings a very warm feel to the room. Very happy with our choice and with the service nexus provided.
- Isobel Turner
I'm very happy to recommend Nexus Flooring for advice, price and customer service.
- Dave Morris
Dealing with the sales team at Nexus flooring was very straight forward and seamless. They gave me all the advice I needed and assisted me in selecting the correct flooring. The quality of the flooring was second to none and along with the speedy delivery time, I would without a doubt use Nexus Flooring again the future.
- Luke Bonanos
First class service and quality of product. The floor looks amazing I would highly recommend this company if your looking for a wooden floor
- Karl Brown
We purchased Grey Textured Oak, looks great and getting lots of compliments. Nexus shop in Hanwell gave us a great service, delivered on time and gave us a refund on the unopened packs that were not required. Would defiantly recommend.
- Marie Colgan